Sales Administrator
Reports to: Head of Property Sales
HFCB Group Plc is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK) and the Capital Markets Authority (CMA). The Group is a public limited company with interests in Banking, Property and Insurance, and is listed at the Nairobi Securities Exchange. For more information on our banking, property and insurance solutions, please visit www.hfcb.co.ke The Group has 4 main entities: HFCB Limited – Full-Service Banking, HFCB Properties Limited – Property/Real Estate Solutions, HFCB Insurance & HFCB Foundation Limited – ESG/Sustainability.
On the back of a strong growth trajectory and in a bid to power the business, HFCB Properties Limited is looking to recruit a dynamic and results-oriented Sales Administrator.
About the Role
The purpose of this role is to provide administrative support to a sales team of over 70 while ensuring efficient operations within HFCB Properties. The role holder is expected to seamlessly co-ordinate sales activities across multiple projects resulting to enhanced collaboration and productivity. This position requires strong administrative skills, excellent communication, planning and organizing skills and proactive problem-solving.
Key Accountabilities
- Monitoring documentation for each transaction to ensure completion and accuracy.
- Inputting data and keeping accurate and up to date data in the CRM.
- Record keeping and creation and maintenance of files and database.
- Coordinating sales activations Collating and processing sales commissions on a monthly basis.
- Coordinating Sales meetings in consultation with Head of Property Sales and the sales team.
- Maintaining sales calendar of activities and making follow-ups to ensure that the planned activities are properly tracked.
- Consistently complete tasks in accordance with agreed deadlines and to the highest quality standard, meeting or exceeding expectations of internal and external stakeholders.
- Providing daily CRM reports and insights to the Head Property Sales.
- Handling all queries and complaints on sales commissions.
Qualifications
Academic & Professional
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Relevant professional qualifications.
Experience
- Previous experience in real estate administration of at least two years, sales support, or customer service preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM systems and sales order processing software.
Competencies
General Competencies
- Awareness of latest developments within the real estate field.
- Excellent interpersonal skills, presentation and communication skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Business acumen.
- The flexibility to work outside normal office hours as may be required from time to time.
- Strong Stakeholder Management.
- Detail-oriented with strong problem-solving skills.
Technical Competencies
- Exceptional planning and organizing skills prioritizing, and multi-tasking skills.
- Proficiency in CRM system.
- Ability to leverage data and analytics.
- Knowledge of real estate laws, regulations, and market trends is a plus.