Card Portfolio Manager
Reports to: Head of Channels & Cards
HFCB Group Plc is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK) and the Capital Markets Authority (CMA). The Group is a public limited company with interests in Banking, Property and Insurance, and is listed at the Nairobi Securities Exchange. For more information on our banking, property and insurance solutions, please visit www.hfcb.co.ke The Group has 4 main entities: HFCB Limited – Full-Service Banking, HFCB Properties Limited – Property/Real Estate Solutions, HFCB Bancassurance Intermediary – Insurance Solutions & HFCB Foundation Limited – ESG/Sustainability.
On the back of a strong growth trajectory and in a bid to power the business, HFCB Limited is looking to recruit a dynamic and results-oriented Card Portfolio Manager.
About the Role
The Card Portfolio Manager is responsible for driving growth, profitability, and customer engagement of the bank's debit and credit card portfolio by increasing card acquisition, activation, usage, spend, and retention while delivering a superior customer experience whenever our customers are using the bank’s Card products. The role holder is expected to develop and card growth initiatives from existing and new bank customers while upholding compliance with banking regulations and internal policies and building stronger HFCB Card awareness in the market. Additionally, the role involves identifying the gaps in delivering customer payment needs and elevating payments knowledge and offerings offering that deliver on customer lifestyle needs profitably.
Key Accountabilities
- Develop and execute initiatives to grow the bank's card portfolio.
- Increase new card acquisitions across all customer segments.
- Drive card activation and first-use rates.
- Increase card transaction volumes and spend per active card.
- Improve card penetration within the bank's existing customer base.
- Work with branch teams, relationship managers, digital channels, and sales teams to grow card issuance.
- Train frontline staff on card products and sales techniques.
- Develop sales incentives and monitor performance.
- Own card upgrades for profitability growth
Qualifications
- Bachelor’s degree in business, Finance, Economics, Marketing, or a related field.
- Professional certifications in payments or banking are an advantage
Competencies
- Commercial and business development acumen
- Marketing and campaign management
- Data analysis (Excel, Power point)
- Presentation and communication skills
- Negotiation and relationship management
- Customer-centric mindset
- Results-oriented with strong execution skills
- Training
- Team Work and Interpersonal skills,
- Demonstrate Integrity and Professionalism,
- Good communication Skills both written and verbal